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Grand Chancellor Kitchens (Private) Limited is a company registered in the Democratic Republic
of Sri Lanka with the company registration number PV 00221098 and the registered office
located at No 236, High Level Road, Kirillapone, Colombo 06.
Your privacy is very important to us and we will ensure that the personal data we collect about
you will be treated with utmost care. This policy will inform you on how we handle your
personal data when you avail of our services, such as placing a food order through our website
or hot line, giving an order for a cake at our pastry shop.
Therefore, by continuing to avail our services, you agree that you have read, understood and
agreed to this privacy policy.

What type of data do we collect?

Personal Data – This mainly focuses on identity data, which includes your first name, last name,
gender, date of birth.
Contact Data – Email address, mobile number and residential address.
Corporate Data – Company name, contact number, address.

How do we collect data?

Given below are the different methods used by us to collect data from and about you
When placing an order through our hot line.
Online Orders – Food order requests you make through our Social Media channels
Social Media
When we request information from you regarding an inquiry/complaint which was made by
you.

How we use the data we collect?

The data we collect shall only be used for legitimate purposes related to conducting and
managing our business in order to provide you the highest standard of service through our
Pastry shop and delivery service. We shall ensure that there is no negative impact on you as a
result of our use of data collected from you.

Purposes for which the data will be used

To process and administer any catering/birthday orders or other requests you make in
connection with our services
To manage our relationship with you
Improving our customer service
Asking you to take a survey or submit a review
Notify you about changes to our Privacy Policy

Marketing

Notify you about personalized promotions and special offers
Inform you about our brands, products, events or other promotional purposes.

Third Party Marketing

We will request your express consent before we share your personal data with any third-party
company for marketing purposes

Opting Out

You may withdraw your consent to:
a) receive promotional text messages or emails
and / or
b) share your personal data with any third-party organization for marketing and / or any other
purposes any time, by contacting us.

Disclosure of Personal Data

We will only share the data we collect within the Grand Chancellor Pvt LTD Companies and no
external party shall be given access to your data without your expressed consent.

Security of Data

We shall store the data collected from you securely in storage locations at our corporate
premises or/and on the cloud that are completely under our exclusive control. We have taken
suitable security measures to safeguard your data and to prevent it from being accidentally lost,
used or accessed in an unauthorized way, altered or disclosed.
Your personal data will only be accessed by our marketing employees on a need to know basis.
They shall process such data strictly according to our instructions. They are subject to a duty of
confidentiality.

Complaints

If there are any comments, questions or concerns about the contents of this Privacy Policy or
about how we utilize your information, please do not hesitate to contact us and we shall extend
our fullest support to resolve the same.